General:
SHIPPING RATES & DELIVERY TIMELINES:
Where can I buy Samarali products?
Aside from our own webshop samarali.eu, we also sell some of our products via different marketplaces like Etsy, eBay, Decathlon, Bol.com, Amazon or our retail partners internationally.
Does Samarali have a physical store that I can visit?
We currently don’t have a physical store. However, we are open to the possibility of establishing one in the future. For now, all purchases can be made through our website or online marketplaces and retail partners.
How do I open an account with Samarali?
Simply click on the person icon on the top right corner of our website and you will be forwarded to the registration page where you need to fill in all the required details. Once you are registered, you will be sent a welcome message to verify your account/ email address.
I forgot my password. How can I get it back?
Just click on the person icon on the top right side of the page and you will be forwarded to the sign in page. Under “Username” and “Password” boxes you should click on “Lost your password?” and you will be guided through the next steps.
What are the working hours of the Samarali team?
We work during regular business hours from 9:00 AM to 5:00 PM (Monday to Friday), excluding public holidays in the Netherlands. However, we may still respond to your questions outside of these hours in some cases.
I have a question that’s not in this list. What do I do?
If you have a question that isn't covered in FAQ page, you can send an email to info@samarali.com and we will respond to your inquiry as soon as possible.
How can I unsubscribe from newsletters?
When you receive an email from us (e.g. newsletter, offer etc), at the footer of the email you will find “Unsubscribe link”. Just click on the link and follow the instructions which will appear on the screen. Otherwise, you can also send us an email to info@samarali.com and we will unsubscribe you manually from the Samarali mailing list.
| Countries | Shipping rate (EUR, without VAT) | Free shipping | Approximate Timelines (excl. weekends) |
|---|---|---|---|
| Netherlands | 6.00 | after 120 euros | 1-3 days |
| Belgium | 7.50 | after 150 euros | 1-3 days |
| Germany | 8.00 | 2-4 days | |
| Liechtenstein | 12.95 | 2-4 days | |
| Luxemburg | 8.40 | 2-4 days | |
| Poland | 9.50 | 3-5 days | |
| Czech Republic | 11.50 | 3-5 days | |
| Hungary | 15.00 | 3-7 days | |
| Lithuania | 16.00 | 3-5 days | |
| Denmark | 10.50 | 2-5 days | |
| Austria | 10.50 | 3-7 days | |
| Estonia | 16.00 | 3-7 days | |
| France | 9.50 | 3-5 days | |
| Latvia | 16.50 | 3-5 days | |
| Slovenia | 13.90 | 3-5 days | |
| Slovakia | 12.50 | 3-5 days | |
| Spain | 13.50 | 3-7 days | |
| Bulgaria | 18.50 | 3-7 days | |
| Bosnia | 27.00 | 3-7 days | |
| Serbia | 29.50 | 3-7 days | |
| Ireland | 11.50 | 3-7 days | |
| Italy | 11.50 | 3-7 days | |
| Croatia | 17.50 | 3-5 days | |
| Finland | 18.50 | 3-7 days | |
| Greece | 25.50 | 3-7 days | |
| Portugal | 14.00 | 3-7 days | |
| Romania | 18.00 | 3-7 days | |
| Norway | 43.50 | 3-7 days | |
| Iceland | 50.00 | 3-7 days | |
| Monaco | 43.50 | 3-7 days | |
| Switzerland | 43.50 | 3-7 days | |
| USA | 150.00 | 7-14 days | |
| Rest EU | 25.00 | 3-7 days | |
| World | 150.00 | 7-14 days |
- Approximate Timelines: The timelines provided in the shipping table are only approximate. Samarali is not responsible for delays caused by logistics or customs (if applicable).
- Shipping Schedule: Orders are shipped the same day or the next day, depending on when the order is placed.
- Tracking Your Order: It’s important to follow the tracking number provided to you to stay updated on your order’s progress.
Which shipping providers do you use?
Samarali uses a variety of shipping providers and a fulfilment partner to deliver your orders. The main shipping providers include DPD, DHL, Trunkrs (primarily for shipments to Belgium) and PostNL (primarily for shipments outside of the EU). These providers ensure that your orders are delivered to your doorsteps as soon as possible and in the most efficient way.
How is it possible that my order hasn’t been delivered yet?
If your order hasn’t been delivered yet, here’s what you can do:
- Check Shipping Timelines and Tracking: Review the estimated shipping timelines and follow the tracking number provided to monitor your order’s progress.
- Contact Us: If your order is significantly delayed beyond the indicated timelines, email us at info@samarali.com. We aim to respond with an update on your parcel’s status within 24 hours. We may also need to verify your contact details or address.
- Investigation: If we or our shipping providers cannot locate the parcel, we will initiate an investigation to determine its whereabouts. Please be patient as we work to resolve the issue, and we will do our utmost to assist you.
By following these steps, we’ll work to ensure your order reaches you as quickly as possible.
How can I track my order?
To track your order:
- Check Your Email: After we ship your order, you will receive an email containing the tracking code from the shipping company.
- Use the Tracking Code: Use this tracking code on the shipping company's website to monitor the status and location of your parcel. If you haven't received your tracking code or need assistance, feel free to reach out to Samarali's customer service at info@samarali.com.
What are the shipping costs of my order?
The shipping costs for your order depend on the destination. To find the exact cost:
- Check the Shipping Rates Table: Refer to the shipping rates table provided under the section “Shipping rates & Delivery timelines” on FAQ page to see the costs based on the delivery location.
- Large Orders: If your order is large and requires more than one box, the shipping cost may be higher than the rates listed.
For any specific questions or if you need further assistance, you can contact Samarali’s customer service at info@samarali.com.
CUSTOMS:
Does Samarali cover the cost of customs?
Samarali does not cover the cost of customs. When shipping internationally, the payment for customs duties and taxes is the responsibility of the customer. Customs costs vary by country and are not predictable in advance.
RETURNS:
Why is my return not accepted?
If your return is not accepted, it could be due to one or more of the following reasons:
- Return Period: Returns are only valid for up to 30 days from the date the product was delivered. If we receive the return after this period, it will not be accepted, and refunds will not be processed.
- Original Packaging: The product must be returned in its original packaging. If the packaging is missing or damaged, the return may be cancelled.
- Condition of the Product: We do not accept returns for products that have been used or are returned in an unhygienic condition.
If you have any questions or need further assistance with your return, please contact Samarali’s customer service at info@samarali.com.
Are the exceptions for the 30 days return policy?
Exceptions to the 30-day return policy are possible only if you reach an agreement with the Samarali team. To request an extension or discuss exceptions, please email info@samarali.com. The team will review your request and respond accordingly.
How can I return my order?
To return your order, follow these steps:
- Use the Original Packaging: Ideally, return the product in the same box or bag it was delivered in.
- Prepare the Return: Ensure the product is in its original condition and packaging.
- Follow Return Instructions: If you need specific return instructions or a return label, contact Samarali at info@samarali.com.
By following these steps, you can help ensure that your return is processed smoothly.
PRODUCT CUSTOMIZATION:
Do you offer product customizations?
Currently, Samarali does not offer product customizations due to the extended production times required, which can range from a few weeks to a few months.
However, if you are interested in ordering a specific product in large quantities (depends on the product type) and are willing to accommodate a longer lead time, we are open to reviewing your request. In this case, please contact us at info@samarali.eu to discuss your needs and explore potential options.
COLLABORATION:
Wholesale program
For all questions regarding the wholesale program, please refer to: https://samarali.com/wholesale-program/
Dropshipping program
For all questions regarding the dropshipping program, please refer to: https://samarali.com/dropshipping/
Affiliate marketing program
For all questions regarding the Affiliate program, please refer to: https://samarali.com/affiliate-program/
Other types of collaboration
If none of the options mentioned above are applicable for you and you are willing to propose any other ways of collaboration, then just send us an email to info@samarali.com sharing your ideas on how you would like us to collaborate. Once we receive your email, we will get back to you as soon as possible.
DISCOUNTS:
Can I receive a discount if I place an order for a bigger quantity of products?
Yes, Samarali can offer a discount for larger orders, though the discount amount depends on the total value of the order. Discounts are typically not available for small quantities.
Additionally, you can receive a 10% discount on your first purchase by subscribing to the mailing list. Moreover, subscribers occasionally receive special discounts through email. To stay informed about these opportunities, make sure to sign up for the newsletter.
Can I apply a discount code to a purchase that already happened?
Unfortunately, promotional codes and discounts cannot be applied to orders that have already been paid. Discounts must be used at the time of purchase. If you have any further questions or need assistance, feel free to contact Samarali's customer service at info@samarali.com.
Are yoga teachers eligible for discounts?
Yes, yoga and pilates teachers are eligible for discounts. To receive a discount code, please provide proof of your certification in yoga or pilates teacher training. Once verified, Samarali will issue a discount code that can be used for both bulk and individual orders.
Please note that the discount code cannot be combined with items on sale, wholesale orders, or other discounts.
